Refund and Cancellation Policy

Cancelling a booking

You can cancel a confirmed trip at no charge if you let us know with reasonable notice before the pickup time. Cancellations made very close to pickup, typically within a few hours of the scheduled time, may attract a small cancellation fee. This is because the assigned operator has already blocked the vehicle for you and turned down other bookings for that slot.

Refund of the token advance

Where a cancellation qualifies for a full or partial refund of your token advance, the refund is processed to the original payment method, usually within five to seven business days.

If we cancel your trip

On the rare occasion that no operator is available for your confirmed route and date, we will tell you as early as possible and refund your full token advance, with no deduction.

No-show

If the assigned car and driver arrive at the pickup point at the agreed time and you are not reachable or do not show up within a reasonable waiting window, the trip may be treated as a no-show and the token advance is not refunded.

Changing your travel date or car

You can ask to change your travel date or car type before the trip, subject to availability. We will confirm whether the change is possible and share any difference in fare before it is finalised.

How to request a cancellation or refund

Call or WhatsApp us at +91 99143 10333, or email info@flywingstour.net, with your booking details. We will confirm your cancellation and, where applicable, the refund timeline in writing.